Refund policy

We take care with every Curated Wellness order. If something isn’t right with yours, please get in touch so we can help.

Order and product concerns

If you receive a damaged or incorrect item, or have a concern about product quality, email hello@curatedwellness.co.nz as soon as you notice the issue.

Please include your order number, a brief description and any relevant photos. For quality concerns, the batch number and best-before date will also help us investigate.

Keep the product and packaging until we’ve been in touch. If a return is needed, we’ll provide instructions and cover reasonable return shipping costs for faulty, damaged or incorrectly supplied products.

Refunds and replacements

We’ll review your enquiry and arrange an appropriate solution, including a refund or replacement where required.

Refunds will be returned to your original payment method. We’ll confirm when yours has been processed. The time it takes to appear in your account will depend on your bank or payment provider.

Change of mind

Please check your selection carefully before placing your order. We don’t offer refunds or exchanges for change of mind, including an incorrect selection or personal flavour preference. This applies to opened and unopened products.

If you’d like help choosing a product, please contact us before ordering.

Contact

For assistance with your order, email hello@curatedwellness.co.nz.